Question 1

Do I need a doctor's prescription to book a test?

Accepted Answer

Many routine tests can be booked directly. Some tests are released only against a prescription; the booking flow tells you when that applies.

Question 2

Can I book for more than one person?

Accepted Answer

Yes. Add family members during checkout. Each person's tests, preparation and report stay separate.

Question 3

I don't know which test was prescribed.

Accepted Answer

Upload a photo of the prescription. The team confirms the test names, price and preparation with you before the booking is finalised.

Question 4

Can I change the tests after booking?

Accepted Answer

Yes, until the sample is collected. Contact support or edit the booking from your dashboard.

Question 5

Which areas are covered?

Accepted Answer

Enter your PIN code on the home collection page to check serviceability. Coverage is expanding and the checker reflects the current list.

Question 6

What are the collection charges?

Accepted Answer

Home collection charges are shown before checkout.

Question 7

Who comes to collect the sample?

Accepted Answer

A trained collection professional carrying identification. Their name is shared in the confirmation message.

Question 8

Can all tests be collected at home?

Accepted Answer

Most blood and urine tests can. Swab, tissue and procedure-based samples need a centre visit; these are marked on each test page.

Question 9

How long should I fast?

Accepted Answer

It depends on the test. Fasting requirements appear on each test page and again before checkout.

Question 10

Can I drink water while fasting?

Accepted Answer

Yes. Plain water is allowed and makes collection easier.

Question 11

Should I stop my medicines?

Accepted Answer

Do not stop prescribed medicines on your own. Tell the collection team what you take and when you last took it.

Question 12

Which payment methods are accepted?

Accepted Answer

Accepted payment methods are shown at checkout for your selected location.

Question 13

Can I pay at the centre?

Accepted Answer

Pay at centre is offered where enabled for your selected centre.

Question 14

My payment failed but money was deducted.

Accepted Answer

Failed payments are reversed by the payment provider. Share the booking reference with support and the status will be checked for you.

Question 15

How do I access my report?

Accepted Answer

Sign in with your registered mobile number and OTP, or use your booking ID with date of birth on the reports page.

Question 16

When will the report be ready?

Accepted Answer

Reporting times differ by test and are shown on each test and package page.

Question 17

Can I share a report with my doctor?

Accepted Answer

Yes. Use the secure share option, which creates a link that expires after a set period.

Question 18

My report is still pending.

Accepted Answer

Some tests, especially cultures, take longer because the sample must be processed over time. The status page shows the current stage.

Question 19

What file types can I upload?

Accepted Answer

JPG, PNG and PDF files are accepted.

Question 20

Will the tests be booked automatically?

Accepted Answer

No. The team reviews the prescription and confirms tests, price and preparation with you before booking.

Questions, answered plainly.

Booking

Home Collection

Test Preparation

Payments

Reports

Prescription Upload

Cancellations

Privacy

Start with the test. Or start with the prescription.

Questions, answered plainly.

Booking

01Do I need a doctor's prescription to book a test?

02Can I book for more than one person?

03I don't know which test was prescribed.

04Can I change the tests after booking?

Home Collection

01Which areas are covered?

02What are the collection charges?

03Who comes to collect the sample?

04Can all tests be collected at home?

Test Preparation

01How long should I fast?

02Can I drink water while fasting?

03Should I stop my medicines?

Payments

01Which payment methods are accepted?

02Can I pay at the centre?

03My payment failed but money was deducted.

Reports

01How do I access my report?

02When will the report be ready?

03Can I share a report with my doctor?

04My report is still pending.

Prescription Upload

01What file types can I upload?

02Will the tests be booked automatically?

03Is my prescription visible to anyone else?

Cancellations

01Can I cancel a booking?

02Can I reschedule instead?

03What if nobody was home during the visit?

Privacy

01Who can see my health data?

02Do you use my data for marketing?

03How long are reports kept?

Start with the test. Or start with the prescription.